How payment works at the counter
For walk-in orders, payment is made at the counter before your food is handed over. That keeps the queue moving and helps the kitchen finish each order in the right sequence. If you are ordering for a family meal, lunch break or a quick evening stop, the cashier will confirm your total, pack any add-ons and then process payment.
In most cases you can pay by card or cash. If you are paying cash, please try to bring the correct amount where possible, especially on busy lunch times when small change can run short. Card payments are often the fastest option for single meals and box combos.
Accepted payment methods for everyday orders
Different order types can use different payment methods, depending on whether the food is being taken immediately, collected later or prepared for a group. The team will tell you what applies to your order before it is finalised.
- Cash at the counter for walk-ins and same-day collections
- Card payments for quick counter service and packaged meals
- Bank transfer for pre-orders where payment needs to be arranged in advance
- Deposit payment for larger catering, party tray or school event orders
- Balance settlement before collection when an order has a confirmed booking
If you are unsure which method suits your order, ask before the food is put into prep. That avoids delays and makes sure your collection slot stays on track.
Pre-orders, deposits and proof of payment
Pre-orders are useful for weekend family takeaways, church group orders, funeral support, boxed lunches and event snack packs. For these kinds of orders, payment may be taken in full or in part before collection, depending on the size and timing of the order.
Where a transfer or deposit is used, keep your proof of payment until the order has been checked and confirmed. If you are sending payment for a collection slot, make sure the reference is clear and the amount matches the quoted total. That makes it easier for the team to match your payment to the right order, especially on busy days when several families are collecting at once.
- Use the order name exactly as given
- Keep the payment confirmation until pickup is complete
- Check the total before sending any transfer
- Allow enough time for payment to reflect if you are ordering ahead
Collections, balance checks and order release
For collection orders, the payment status is checked before the food is released. If you have already paid, the counter team will confirm the order and hand it over once it is packed and ready. If there is still a balance due, that balance must be settled at collection unless the booking says otherwise.
When you arrive, have your order details ready so the team can find it quickly. For larger orders, one person should collect if possible, because it speeds things up and reduces confusion at the counter. If the order includes extras such as sauces, chips or drinks, those are normally confirmed during final handover so nothing is missed.
Payment for family packs and catering
Family Pack Catering, Party Tray Orders and Funeral Order Support often need more planning than a normal meal. For these, payment terms may be arranged around the size of the order and the collection time. A deposit is often the best way to secure the booking, with the balance paid before pickup.
This helps the kitchen buy the right amount of chicken, sides and packaging without waste. It also protects your slot on busy weekends, when demand can rise fast in Orlando West, Diepkloof, Meadowlands, Protea Glen, Dobsonville and Naledi. If you are booking for a church group, school event or large household order, make payment arrangements early so the food is ready on time.
Tips to keep payment quick and stress free
A few small steps can save time at busy counters and collection points. Most delays happen when the order total is not checked, the wrong reference is used or the customer arrives without proof of payment. If you keep those details close, the handover is usually quick.
- Confirm the final total before leaving home
- Use the same name for booking and payment
- Keep cash handy for small add-ons if needed
- Arrive within your collection window so food stays hot
- Ask about payment terms before placing a large order
For lunch queues, evening pickups and weekend family meals, speed matters. A clean payment process means the kitchen can focus on frying, packing and sending orders out without hold-ups.
If something on your order is not right on the day
Sometimes a customer arrives with a payment confirmation but the order has a different name, amount or collection time. If that happens, the front counter team will check the details against the booking and sort it out as quickly as possible. Please do not assume the order can be released without verification, especially if it is a large family pack or a booked event tray.
If your payment was made earlier in the day and you have concerns before collection, use the enquiry form on the contact page and include the order name, collection area and time slot. The team can then check the record and advise what is needed before you travel in.
