How portions are packed for everyday orders
Our pieces are packed in steady portions so you know what you are getting before you leave the counter. Single pieces, mixed meals and family packs are all counted clearly, with sauce, sides and packaging matched to the order size. If you are feeding children or planning supper for a small household, it helps to ask for the exact piece count when you order.
For lunch queues and evening rushes, the team keeps portioning simple. That means less confusion at collection and fewer missing items once you get home. If you are not sure whether to choose a box meal or a family pack, tell us how many people are eating and we will guide you to the best fit.
- Ask for piece counts before payment if you are ordering for a group.
- Check whether sides are included or charged separately.
- For mixed orders, say which pieces you want first, then extras.
Collection times and how to move faster
Collection times are helpful when you are coming from work, school pickups or weekend visits. When you place a call ahead order or use the enquiry form, include your preferred time and the branch or collection point you want. That gives the kitchen a better chance to prepare your food close to when you arrive.
For busy periods in Orlando West and nearby Soweto areas, a collection window is often better than turning up without notice. It keeps the queue moving and reduces the wait, especially during lunch, after church or on Friday evenings. If you are running late, it is best to let us know as early as possible so the food stays hot and ready.
- Arrive within your collection window where possible.
- Bring the name used on the order form.
- If you are ordering for a group, send one person to collect if that is easier.
Sides, spice levels and meal combinations
Our menu is built for simple everyday meals, so the side choices are straightforward. You can pair chicken with the usual take away sides and choose a spice level that suits the people eating. Some customers want a mild, family-friendly box. Others want more heat for a proper kasi lunch. Both are fine, just say what you need when ordering.
If you are not sure what to pick, think about who the meal is for and how it will be eaten. A boxed lunch for work may need fewer extras, while a family supper usually benefits from a fuller spread. For events, the best choice is often a mix of classic pieces and a few spicy options so everyone gets something they enjoy.
- Choose mild, medium or spicy based on the group.
- Ask for sides that travel well if you are collecting across town.
- For children, keep the order simple and easy to share.
Bigger takeaway orders for families and groups
When you are ordering for a funeral, church group, school event or weekend family gathering, it helps to plan a little earlier. Larger orders need more time for cooking, packing and checking. The sooner you send the details, the easier it is to keep portions consistent and make sure the collection time works.
Please include the number of people, the type of meal, the area for collection and whether you want boxed packing or tray-style packing. That way the team can prepare the order without back-and-forth messages. For very busy days, we may suggest a staggered collection time so the food stays fresh and nothing sits too long before pickup.
- Send the headcount clearly.
- Say if the order is for a church, school or family gathering.
- Let us know if the food must be boxed for transport.
Packaging for travel across Soweto and nearby areas
Our packaging is chosen to hold heat and keep the coating in better condition during travel. That matters when you are heading to Diepkloof, Meadowlands, Protea Glen, Dobsonville or Naledi. If you are travelling by taxi, private car or on foot, the order should be closed properly before you leave the counter.
For longer trips, tell us that the food must travel well so we can pack it in the right way. If you are carrying the order in hot weather or in traffic, it is best to collect soon after preparation. Good packing helps, but it cannot replace timely collection, especially when the food is meant for a group and needs to stay warm.
- Keep the order level during transport.
- Do not leave it in a hot car for too long.
- Ask for extra wrapping if the trip is long.
How to send your order details through the enquiry form
The enquiry form on our contact page is the cleanest way to ask about an order. It helps the team see what you need, which area you want to collect from and whether the order is for one person or many. This is especially useful for weekend prebooking and time-sensitive meals where timing matters.
To avoid delays, write your full name, the branch or collection area, the date, the time you want, the number of people and the type of meal. If you need funeral support, a church group order or school event packs, say so clearly at the start. Clear details make the process quicker and reduce back-and-forth, which helps everyone.
- Use the enquiry form for questions and larger orders.
- Include your preferred branch or collection point.
- State any special packing needs before confirmation.
