Personal information we collect for orders and enquiries
We collect only the information needed to process enquiries, manage collections, prepare family packs, and handle catering or event orders across Orlando West, Soweto and nearby areas. This may include your name, contact details, location, order notes, collection time, payment status, and any delivery or access instructions you choose to share.
When you contact us through the enquiry form on our contact page, we use the details you provide to respond to your request and to keep a record of the interaction for service and accounting purposes. We do not ask for more information than is reasonably needed for the job at hand.
- Contact and identification details
- Order preferences and collection time slots
- Delivery or collection instructions
- Invoice, payment and service records
How we use your information in daily service
We use personal information to prepare meals correctly, manage lunch queues, confirm weekend prebooking, and coordinate services such as boxed lunches, party tray orders, school event orders and funeral order support. The information also helps our kitchen, front counter and delivery teams work with clear instructions and fewer mistakes.
We may use your details to contact you about an active order, a change in collection timing, packaging notes, or a query linked to your request. Where a customer asks us to follow up later, we keep the details needed to make that happen. We do not use your information for unrelated purposes.
- Order preparation and collection management
- Service follow-up and order confirmation
- Internal quality, hygiene and audit records
- Accounting and basic business administration
Who may see your information inside our operation
Your information is shared only with staff members who need it to do their work, including the store manager, kitchen supervisor, front counter lead, catering coordinator, delivery coordinator and quality and hygiene lead. Each person is expected to handle customer details carefully and only for approved business purposes.
We may also share limited information with service providers who assist us with administration, record keeping or communications, but only where they need that information to carry out a service for us. They are expected to protect it and to use it only for the task assigned.
- Internal staff involved in order handling
- Service providers bound to a specific task
- Authorities where required by law
Storage, security and record keeping
We keep personal information for as long as needed to complete the purpose for which it was collected, and for any period required by law, tax rules or proper business records. After that, we take reasonable steps to delete or anonymise it.
We use practical safeguards to reduce the risk of loss, misuse or unauthorised access. These measures include access limits, careful handling of written records, and routine control of customer information used in the kitchen and on the counter. No system is perfect, but we aim to keep records protected and properly managed.
- Restricted access to customer records
- Secure handling of order notes and slips
- Retention only for lawful business purposes
Your rights under POPIA
You have the right to ask what personal information we hold about you, to ask for correction where details are wrong, and to request deletion where we are allowed to do so by law. You may also object to certain processing in appropriate cases.
If you want to update your details, withdraw consent where consent was used, or raise a concern about how your information is handled, you may send a request through the enquiry form on our contact page. We will deal with it in line with POPIA and any applicable legal duty.
- Access to your personal information
- Correction of inaccurate details
- Deletion where legally permitted
- Objection to certain processing activities
Cookies, site use and policy updates
Basic website use may involve technical data such as browser type, device details, pages visited and time spent on the site. This information is used to keep the site working properly and to understand general usage patterns. It does not usually identify you on its own, but may be linked to other details where needed for service or security purposes.
This privacy policy may be updated from time to time to reflect changes in law, operations or customer service processes. The current version will apply from the date it is published. The operator of this service is Astros Marketing (Pty) Ltd, acting on behalf of Kasi Fried Chicken for lawful business administration and related support.
- Technical data used for site performance
- Policy changes published when needed
- Operator support by Astros Marketing (Pty) Ltd